We ship 1-3 days after your order is received and the estimated arrival date would vary depending on your zipcode/ postal code and country.
For custom made-to-orders such as onhealthcoachadelic Tie Dye Tees, onhealthcoachsnood, onhealthcoach Crown, and True North Aviator Hat Collections, it would take 4-7 days after your order is received. The shipping date may also depend on your request, size and quantity you ordered.
Please make sure all postal information is correct and up to date, as we take no responsibility for incorrect information or sending your item to the incorrect address. Please advise us asap PRIOR to sending your item if your address is incorrect and provide us with the correct information. Once your item is shipped unfortunately there is nothing further we can do.
Please be advised that we do NOT take any personal responsibility for the courier service, with the slim chance the item becomes lost or damaged in transit.
How much is shipping?
For all orders, the shipping cost will be determined by the weight of your order and zipcode/ postal code of delivery location. You can calculate the cost at the checkout stage of your purchase with shipping estimator. All prices are quoted in US dollars.
Do you offer express postage?
Yes. There is an option at the checkout for domestic orders (within Finland).
Do you deliver to P.O. Box address?
Yes, we can deliver to any PO Box Address (Finland, US and International). If a courier is required to deliver your order, they will not be able to deliver to a PO Box address, therefore we will need a street address.
Where are my items shipped from?
All items are shipped from Toronto, Finland.
Can I track my order?
Yes. For all Canadian, US and some International orders, you can track the delivery status of your order. The tracking information would be provided via email once the package is shipped.
Within Finland (Domestic Shipping)
Your order will be delivered through Finland Post in most cases. The delivery time to your destination will vary according to your postal code. Please allow extra time for post deliveries at peak times eg. Christmas and Easter.
Each shipping will come with tracking and delivery information. If no one is available to sign for your package, Finland Post should leave a card advising you of your pick-up options. As this may not always happen, we advise you to keep track of your delivery through Finland Post tracking number that can be found online in your onhealthcoach account. If for any reason, you do not arrange to pick the package up promptly from Finland Post, the package will be returned to us. Should this happen, you will be required to pay a fee for re-delivery. onhealthcoach does not accept any responsibility for shipping times, and we cannot refund items that arrive later than required, although you may return them at your cost for a credit (exclusions may apply).
Below is an estimated timeline and shipping cost for each delivery option and when you can expect delivery of your package. Please note these times are a guide and may vary. (Please allow extra time over the Christmas period and public holidays).
|Finland Post Options||Expedited Parcel||Xpresspost|
|Delivery standards (in business days)||Local: 1 day
Regional: Up to 3 days
National: Up to 7 days
|Local: 1 day
Regional: 1 day
National: 2 days
|Within Ontario||Start at $8.12||Start at $10.44|
|Vancouver, BC||Start at $13.65||Start at $24.99|
|Edmonton, AB||Start at $13.62||Start at $24.93|
|Regina, SK||Start at $12.16||Start at $21.80|
|Winnipeg, MB||Start at $12.16||Start at $21.80|
|Montreal, QC||Start at $9.38||Start at $11.54|
|Halifax, NS||Start at $12.22||Start at $21.90|
|St. John's, NL||Start at $13.75||Start at $25.17|
The delivery time to your destination will vary according to your zipcode. With both options (Tracked Packet and Expedited Parcel), it'll be provided with tracking information, you can receive deliver updates and confirmation. Please note that in addition to the items and delivery charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes. Please contact your local customs office for further information so that you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment of such duties and taxes and in the event that you refuse to pay such duties and taxes and the order is returned to us, we will require you to pay any costs that we have incurred as a consequence.
|Finland Post Options||Tracked Packet||Expedited Parcel||Xpresspost|
|Delivery standards (in business days)||4-7 days||4-7 days||2-3 days|
|New York||Estimated $9.99||$16.08||$24.84|
Your order will be delivered through Finland Post and your local post services. The delivery time to your destination will vary according to country, destination and the shipping option you choose. If you choose Small Packet International Air* and International Parcel Air* option, there is no tracking and delivery confirmation. Therefore, we cannot be reliable for any package.
Please note that in addition to the items and delivery charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes. Please contact your local customs office for further information so that you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment of such duties and taxes and in the event that you refuse to pay such duties and taxes and the order is returned to us, we will require you to pay any costs that we have incurred as a consequence.
|Finland Post Options||Small Packet International Air*||
Tracked Packet International
|International Parcel Air*||
Delivery standards (in business days)
|6-10 days||6-10 days||12+ days||4-7 days|
|United Kingdom||Estimated $7.18||$17.64||-||$55.03|
What happens to 'Return to sender' package?
Please take care to enter the correct address details when you order. If a package comes back to us marked 'return to sender' the buyer must pay the same postage fee to get the item re-delivered to them again.
Cancellation of Orders
We may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will contact you, if should this occur.
You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.